Frequently asked questions

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General questions

It is a tour wherein Guests of all age groups travel together on one tour that has a fixed and planned itinerary, date, sight-seeings (fixed departure with a set tour programme) and one that has a Tour manager.

It is a tour wherein a holiday plan is customized for Guests as per their requirements and expectations. All aspects of the tour like hotel category, sightseeings, no. of days, date of travel etc. are Guest’s choice.

It is a tour where we design itineraries for Corporates (companies, associations clubs, dealers etc) as per their requirement.

Guest of all age groups, any profession, any religion, from any region/place will travel with you. One can make many friends on Tour.

Group Tour : Number of Guests travelling in a group tour varies as per the destination. Average size of the group for World Tour is 40 to 47 Pax and Indian Tour is 28 to 56 Pax.
FIT :There is no restriction of group size in an FIT Tour and it can even be 1 Pax.

Guests can extend their stay by informing the travel advisor at the time of booking or at least one month prior to the tour/ before the journey tickets are issued. Additional charges for the changes will be applicable to the Guest. While on tour, no changes can be made.

Guest can modify their travel plans by informing the travel advisor about it. Additional charges are applicable to the Guest for cancelling the old bookings and making the new arrangements. The travel advisor at our offices will assist you for this process.

Book / Cancel Tour

If Guest wants to cancel the tour then cancellation charges will be applicable depending on the number of days left for the tour to depart. Guest may refer to our “Terms and Conditions” for the Cancellation Policy.

Leave Travel Certificate can be issued only if the Guest informs us about it at the time of booking the tour. Such requests cannot be processed if intimated later.

Group Tour : We suggest that the Guest books a tour at least 8 months in advance. We have a huge inflow of enquiries and bookings from all locations and our tours are filled to its capacity 5-6 months before the actual tour date. Railway booking for Indian tours also opens 2 months (60 days) prior to the tour departure date. The Guest can book early to get front seats in the coach and also early booking discounts if any if s/he books well in advance.
FIT : We suggest that the Guest books a tour 4-6 months in advance to get lowest airfare, good hotels and such other benefits.

It is not compulsory to pay the entire tour price in one go. Guest can make registration payment of the tour first and then balance payment can be cleared one month prior to the tour. However, if Guest makes the entire payment of the tour 60 days prior to the tour, then s/he will receive the full payment discount as per policy. The chart of our discounts is available on the website.

To book a world tour we need Guest’s passport with 6 months validity (9 months validity for Malaysia) from the date of arrival in India. Also there should be sufficient blank pages available for visa and immigration stamping. Along with passport, registration amount as per the tour price and residential proof is also required. For Indian tours, photo id proof,residential proof and registration Booking amount is required.

Group Tour : To avail maximum discount the Guest is advised to book early as discounts are given on first come first serve basis and applicable for limited tours, limited seats and limited period of time. Discounts are different for different tours. Guest can also take the advantage of full payment discount by paying the entire tour price 60 days before the tour departure date.
FIT :Guest can avail additional discounts only during offers/campaigns if declared. However, by booking early, guest can take advantage of the lowest airfare and best available hotel rates.

On Tour

The modes of travel depend on the tour booked. Generally, we travel by Flight, Coach, Train, Cruise, Speed boat, Jet Foil, Cable Car etc as mentioned in the itinerary.

Group Tour : Guests will receive wake-up call on group tours. But it is advisable for Guests to set a wake-up alarm on their mobile phones.
FIT :Guest may request the reception team of the hotel to give a wake-up call. It can be arranged depending on the systems at various hotels.

As our Tour managers are required to manage the entire group it may not be possible to provide complete attention and care to disabled or senior citizens. Hence, we suggest that such Guests travel with a qualified companion who can take care of him/her throughout the tour.

Punctuality is to be strictly followed while travelling in a group tour. We request Guests to follow Tour manager’s instructions throughout the tour and be on time so that no sightseeing will be missed. In case if a Guest misses any part of the tour, then Veena World will not be responsible for the same and no refund shall be given to the Guest.

We have designed group tour itineraries in such a way that Guests get to visit all sightseeing locations. An entire day is spent for these visits. Hence Guests can get some time on their own only when they return to the hotel. In case if any Guest wants to spend time on their own or explore city/country on their own, s/he can skip a sightseeing location . The Tour manager must be informed about it. No refund will be given in such cases as it is at Guest’s discretion.

Guests’ relatives can definitely join our tour at any particular destination. They only need to confirm this at the time of booking and payment of their tour cost must be done in advance. This way the relatives are made eligible to join and avail all tour services specified.

Guests can make use of internationally accepted credit cards for shopping and personal expenses. However, they are requested to check with their banks before making transaction. We are not responsible in case any damage, fraud, loss etc. occurs due to such transactions.

Guest needs to inform the Tour manager immediately if they are not keeping well, so that the Tour manager can make necessary arrangements. The expenses for these are to be borne by the Guest. We suggest that the Guest takes an Insurance before the tour, just to be safe.

We advise Guests to carry all their medicines in sufficient quantities while on tour. Medicines can be made available while on tour but doctor’s prescription is a must.

Travel Arrangements

Currently, at most of the destinations airlines allow 20-25 kg in Cargo and 6-7 kg as Cabin baggage on per ticket and it varies from airline to airline. For Guest traveling to US, baggage is governed by the Piece Concept. As per the piece concept, passengers are permitted two bags of upto 23 kg for per ticket of economy class. However for internal flights there is no free baggage, 1 check-in baggage cost is paid by Veena World but the expenses of the second check –in baggage must be borne by the Guest. Also due to security reasons during internal flight the bags cannot be locked and there will be timely instructions from the Tour managers in this regard. Hand baggage of 7 kg is allowed for both international and internal flights.

All Guests travelling on Indian or World tours are requested to carry photo identity proof such as election card, PAN card, driving license, passport and school/college id card (for students). Also, at certain sightseeing locations in India an identity proof (except PAN card for Sikkim Darjeeling Tour ) is a must .

The hotels provided on group tours are standard hotels with all basic amenities.

In group tour, mainly accommodation is provided on twin sharing basis. Guest can opt for other room types as well like single room, double room or triple room. The travel advisors should be informed about it at the time of booking.

Like India, in many of the countries, porters are not available and so we suggest that the Guests carry stroller bags that can be handled with ease and convenience. Porter services if required must be intimated in advance and arrangements are made as per availability.Charges for the same needs to be borne by the guest.

We advise Guests not to carry valuables while on tour. In many hotels, they provide safe deposit lockers for safekeeping of Guests’ valuables. Guest is requested to take care of the locker keys or remember the password of the locker system. Please note that if the key is misplaced or password is forgotten, fine is levied. Do not keep any valuable unattended in the hotel.

Normally, there is no tour manager in FIT Tour. But in case if the group is big (25+ Pax) and Guest wants a tour manager during their travel then we can arrange the same at an additional cost depending on the destination, no. of days, etc.

Documentation

For any international tour, passport is a must.

VISA means Visitors Intending to Stay Abroad. It is a permission granted by the high commission or consulate of the country you wish to visit. There a few formalities involved and for some countries, Guest is required to go for a personal interview. The visa fees are included in the tour price for World Tours.

Tour price is refunded to the Guest after deducting visa application fees and cancellation charges, if any.

Visa and insurance cost included in the tour price is only for the tour duration. If Guests wish to extend their stay beyond it, Veena World will process it for the duration specified by the Guest. Additional expenses ie. additional visa fee and insurance amount will be borne by the Guest.

Group Tour : We suggest and advise Guests to take adequate overseas travel insurance cover for protection from risks like loss, damage, accident or injury to life etc. on tour. For our Dubai and Europe tours, the tour price is inclusive of insurance of all Guests upto 59 years of age. Guests above 59 years of age are required need to additional charges for insurance and the amount depends on the insurance premium.
FIT :Insurance is suggested and advised for protection from any risks like loss, damage, accident or injury to life etc. on tour. It is not included in the tour price and will vary as per the age and destination.

Foreign Exchange

As per RBI rules and circulars, the Basic Travel Quota (BTQ) per financial year is US$ 10000 or equivalent per person(maximum Cash upto 3000 USD and 7000 USD by Travellers cheque) for leisure traveller and US$ 25000 for business traveller.

If the local currency of the country you are visiting is easily available in India, you can carry it on your tour. But, Euro and USD are globally accepted currencies and can be easily exchanged in any part of the world.

Guest can carry cash with them while on tour, but we suggest them to carry American Express Travelers Cheques as it is accepted around the world. Travelers Cheques will help the Guest to have a control on their expenses and spend within their budget. Also Travelers Cheques are safer because even if it is lost, it can be replaced worldwide, mostly within 24 hours.

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